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The Human Element

As the Barn Turns: Conflict Resolution for Those Sticky Situations, Part 3

Posted by Lisa Derby Oden
Lisa Derby Oden
I've been fortunate to be involved with horses throughout my life... so far that
User is currently offline
on Sunday, 03 November 2013
in The Human Element

In parts 1 and 2 of this 3 part series, we looked  at:

Scenario 1: A boarder's horse kicks another horse and the injury requires a vet call and stitches.

Scneario 2: A boarder's check bounces and they say that they have no money at the present.

Let's look at Scenario 3.

conflict

 

Scenario 3: An irate boarder leaves the barn and starts to bad mouth previous barn and trainer.

 

 

 

Some people are never happy. Lots of people don’t know how to take the high road. If someone is leaving your facility and you know that they are angry, you will be smart to have approached them from a listening point of view about what they are so unhappy or angry about. You can also, calmly, offer them options and other perspectives. If they remain unhappy and angry you can almost expect that they are going to bad mouth your facility and their experience there. Unfortunately the horse industry has plenty of this kind of activity. In this situation, if their claim is unjustified, you will want to take the high road and ignore their comments. The people that listen to them and buy in to what they have to say may not be your ideal prospect. And if their claim is unjustified there will not be a whole host of others that join in and agree that they had the same experience. If there is a whole host of others, then you have a bona fide problem that needs to be examined.

 

 

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As the Barn Turns: Conflict Resolution for Those Sticky Situations, Part 2

Posted by Lisa Derby Oden
Lisa Derby Oden
I've been fortunate to be involved with horses throughout my life... so far that
User is currently offline
on Saturday, 02 November 2013
in The Human Element

In part 1 of this 3 part series, we looked  at Scenario 1: A boarder's horse kicks another horse and the injury requires a vet call and stitches. Let's look at Scenario 2.

 

conflict

 

Scenario 2: A boarder's check bounces and they say that they have no money at the present.

 

Okay, so in this scenario you must once again remember to keep your cool. And once again, you are smart to have something in your boarding contract that addresses this very situation. Laws vary from state to state about the procedure for dealing with taking possession of the horse and selling it to make amends for money owed. Be sure that you know what it is in your state as it can be complicated, with, for example, postings being required of the sale and excess funds going to the horse owner. When preparing your boarding contract, you really hope never to have to enforce much of it. But you do really need to know the nuances and be prepared to enforce it as needed.

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As the Barn Turns: Conflict Resolution for Those Sticky Situations, Part 1

Posted by Lisa Derby Oden
Lisa Derby Oden
I've been fortunate to be involved with horses throughout my life... so far that
User is currently offline
on Monday, 21 October 2013
in The Human Element

Conflict…even the mention of the word sets some people to running in the opposite direction, or getting a queasy feeling in the pit of their stomach. Conflict usually triggers that fight or flight response in all of us. And as long as there is more than one person on the planet, conflict will happen. Certainly the horse world is not immune from this human situation. But learning how to deal with it when it occurs can make the difference between stress relief and getting ulcers. There is a middle ground response that lurks between fight and flight.

 

 

conflict 

 

 

Let’s look at three different scenarios and see how the conflict can be addressed in this three part series.

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